Digital strategy for a motorsports complex

Digital strategy for a motorsports complex

Website redesign

for

NOLA Motorsports

Content strategy

Brand design

Role

UX Designer

UX Designer

Time

8 weeks

8 weeks

Platform

Web

Web

Team

1 creative director, 1 engineer, 1 designer

1 creative director, 1 engineer, 1 designer

Problem space

NOLA Motorsports is an expansive motorsports complex near New Orleans offering world-class competition surfaces. My team was acquired to help create strategy for a customer-base that was:

  1. Unaware of our services

  1. Not coming back after first interaction

  1. Eager for community

How might we…

How might we…

attract and engage a diverse range of motorsports enthusiasts in the deep south?

attract and engage a diverse range of motorsports enthusiasts in the deep south?

Foundations

Personas & design principles

I kicked the project off by interviewing customers on-site and our internal stakeholders

  1. Accessible — Anyone can enjoy motorsports

  2. Exciting — A place to accelerate your passion

  3. Safe — Trust is a pre-requisite

  1. Accessible — Anyone can enjoy motorsports

  2. Exciting — Accelerate your passion

  3. Safe — Trust is a pre-requisite

A quick and dirty design system

We had very little time, so I worked tightly with a full-stack engineer to develop a modular CMS and design system in Hubspot.

I worked tightly with a full-stack engineer to develop a quick-and-dirty design system in Hubspot, so that content creators could build quickly using a modular CMS.

Increasing fidelity

As we approached the redesign, we started with pen and paper, and gained alignment cross-functionally at each step.

I worked tightly with a full-stack engineer to develop a quick-and-dirty design system in Hubspot, so that content creators could build quickly using a modular CMS.

Solutions

Responsive site launch

We landed a core IA to speak to the four personas we developed at kickoff.
Key conversion points were detailed track overviews, memberships, and events.

We defined a core IA to speak to the four personas we developed at kickoff.

Sales enablement

Working with our creative director, we created video and print collateral to help land our biggest deals.

Impact

A modern tech stack, integrated tightly with the marketing and sales funnel.

A modern tech stack, integrated tightly with the marketing and sales funnel.

+$342k

+$342k

+$342k

revenue within following 6 weeks

revenue within following 6 weeks

+430%

+430%

+430%

visitor-to-contact conversion rate over three months

visitor-to-contact conversion rate over three months

96%

+17,000

96%

reported a better understanding of services

reported a better understanding of services