Before: Product at MVP launch
When I joined Included Health, I helped the team integrate an MVP set of features that enabled patients to get mental health care virtually.
After landing a foundation, the next ~6 months were about creating an experience that was reliable, consumer-grade, and easy to use.
I helped guide generate research to expand our existing personas. Through moderated interviews and workshops, we crafted shareable, high-level personas and user journeys.
Learning from the mental health journey
We developed a bird's eye view of the journey our patients take towards care, and used that to visualize barriers, pain points, and gain points.
Seamless scheduling and deep bios
We took the pain out of finding a provider. I helped introduce the calendar element as a design system component.
Simple, convenient video visits
We created a "pre-visit screen", a reliable and persistent spot to review appointments and jump into the visits.
The in-visit UI was designed to be immersive, cross-platform, and extendable to urgent and primary care.
Driving clinically-significant improvement
I helped design features on both the member and the provider apps to conduct and monitor anxiety and depression assessments.