Before: Product at MVP launch
Problem space
When I joined Included Health, I helped the team integrate an MVP set of features that enabled patients to get mental health care virtually.
After landing a foundation, the next ~6 months were about creating an experience that was reliable, consumer-grade, and easy to use.
Discovery
Personas and member journeys
I worked with UX research to expand our personas to capture attitudes towards mental health.
Learning from the mental health journey
We developed a bird's eye view of the journey our patients take towards care, and used that to visualize barriers, pain points, and gain points.
Solutions
Super easy scheduling
We took the pain out of finding a provider and an appointment. I helped to introduce the calendar element as a design system component.
Smooth appointments
The pre-visit screen served as a reliable and persistent spot to review your appointment and jump into the visit.
The in-visit UI was designed to be immersive, cross-platform, and extendable to urgent and primary care.
Integrated behavioral health assessments
We regularly screened patients for depression and anxiety so that we could measure tangible progress for them. On the provider side, I helped design a feature that would let them monitor and proctor assessments as well.