Giving millions access to care
Included Health
Design thinking
Information architecture
In 2021, Doctor On Demand, Grand Rounds Health, and Included Health merged. Each offered a different, unique value to members. One offered telehealth, another offered insurance navigation, and another offered culturally-competent care coordination. This is how we pulled the care that three separate companies provided into one interface that anyone could sign up to use within minutes.
Challenge
How might we serve the complex health care needs of 17 million members, spread across 3 distinct brands, in one cohesive platform?
Role
Lead Product Designer
Time
1.5 years
Team
6 engineers, PM, myself
Platforms
Web, iOS, Android
